1. Service description
DeepDNA is a genomic knowledge and interpretation API for developers and AI agents. Today it provides public, cited records on genes, variants and drug–gene pairs (the “knowledge endpoints”). It is designed to parse existing DNA genotype files (from providers such as 23andMe, AncestryDNA and MyHeritage) and laboratory reports, and to cross the two; those endpoints (the “parsing endpoints”) are specified and in private beta, not yet deployed.
The service is provided by DeepDNA, based in Spain, under Spanish and EU law. Sections of these terms that refer to reports, uploads or fees describe the consumer service DeepDNA planned before September 2026 and retired; they do not describe a service available today and will be replaced by API terms when the beta opens.
1a. Use of the API
By calling the API you agree that its responses are educational information, not medical advice, diagnosis, prescription or dosing; that anything you build on it must present them the same way and must carry the disclaimer included in every response; that you will not use it to make or support clinical decisions without a qualified professional; and that you will not send personal data to the knowledge endpoints, which are designed to receive none. Beta access, when granted, is provided as is, may change or be withdrawn, and is governed in addition by the beta terms and data processing agreement supplied with it.
No fee applies today. The knowledge endpoints are free. The consumer analysis service that these terms previously priced at €29 per analysis was retired in September 2026. Pricing for the parsing endpoints will be published before general availability, with no per-seat charges and no subscription to read your own users’ data.
2. Eligibility
To use DeepDNA, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into a binding agreement
- Provide accurate and truthful information when using the service
By using DeepDNA, you confirm that you meet these requirements. We do not knowingly provide services to individuals under the age of 18.
3. User responsibilities
When using DeepDNA, you agree to the following:
- Own data only. You must only upload DNA genotype files that belong to you, or for which you have obtained explicit, informed consent from the data subject. Uploading another person's genetic data without their consent is a violation of these terms and may constitute a breach of applicable data protection law.
- Lawful use. You will use the service only for lawful purposes and in accordance with these terms.
- Accurate information. Any information you provide to DeepDNA (including your email address) must be accurate and current.
- No misrepresentation. You will not present DeepDNA reports as medical diagnoses, clinical test results, or professional medical advice to any third party.
- File integrity. You are responsible for ensuring that the DNA file you upload is a valid genotype file in a supported format. DeepDNA is not responsible for inaccurate results caused by corrupted, modified, or fabricated input files.
4. Data handling and privacy
Your privacy is fundamental to how we built DeepDNA. Our data handling practices are described in full in our Privacy Policy, which forms part of these terms.
Key principles:
- We process your DNA file to generate your report, then delete it. We do not retain your genetic data.
- We comply fully with the EU General Data Protection Regulation (GDPR), including the special protections for genetic data under Article 9.
- We set zero cookies and use no third-party trackers.
- We do not sell, share, or monetise your data in any way.
For any data-related enquiries or to exercise your GDPR rights, contact us at [email protected].
5. Payment and refunds
There is no purchase available today. Refund terms for paid API usage will be published with the API pricing.
Under EU consumer protection law (Directive 2011/83/EU), you have the right to withdraw from a distance contract within 14 days. However, by requesting that the analysis begin immediately upon payment, you acknowledge that the right of withdrawal may be lost once the digital content (your report) has been fully delivered, in accordance with Article 16(m) of the Directive.
If we are unable to process your file or generate a report due to a technical issue on our end, you will receive a full refund.
6. Disclaimers
Specifically, you acknowledge and agree that:
- DeepDNA reports are not a substitute for professional medical advice, diagnosis, or treatment.
- Genetic risk scores represent statistical probabilities, not certainties. A higher risk does not mean you will develop a condition, and a lower risk does not guarantee you will not.
- The science of genomics is evolving. Current understanding of genetic variants and their associations may change as new research is published.
- DeepDNA does not claim that its analysis is complete or exhaustive. Genotype files contain a subset of your genetic information, not your full genome. Some variants relevant to your health may not be present in your file.
- DeepDNA is not a medical device as defined under EU Regulation 2017/745 (MDR) and has not been certified as such.
7. Intellectual property
All content, design, software, algorithms, text, graphics, and other materials on the DeepDNA website and in DeepDNA reports are the intellectual property of DeepDNA or its licensors, protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, personal, non-transferable licence to:
- Access and use the DeepDNA website for its intended purpose
- Download, view, and print your personal DeepDNA report for your own private, non-commercial use
- Share your report with healthcare professionals for the purpose of discussing your health
You may not:
- Reproduce, distribute, or publicly display DeepDNA content or reports for commercial purposes
- Reverse-engineer, decompile, or attempt to extract the source code or algorithms of the DeepDNA platform
- Use automated tools (bots, scrapers, crawlers) to access or extract data from the DeepDNA website, except as permitted by our robots.txt file
8. Limitation of liability
To the maximum extent permitted by applicable law:
- DeepDNA is provided "as is" and "as available", without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
- DeepDNA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or health outcomes, arising from or related to your use of the service.
- Our total aggregate liability for any claims arising from or related to these terms or your use of the service shall not exceed the amount you paid for the service in the twelve months preceding the claim, or €0 where the service was free.
Nothing in these terms excludes or limits liability that cannot be lawfully excluded or limited under applicable EU or member state law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
9. Indemnification
You agree to indemnify and hold harmless DeepDNA, its team members, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your breach of these terms
- Your misuse of the service
- Your uploading of DNA data without proper consent
- Any third-party claims related to your use of a DeepDNA report
10. Governing law and jurisdiction
These terms are governed by and construed in accordance with the laws of Spain, as a member state of the European Union.
Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Spain, without prejudice to any mandatory consumer protection provisions in your country of residence that may grant you the right to bring proceedings in your local courts.
If you are a consumer habitually resident in the EU, you also benefit from the protections of the mandatory provisions of the law of your country of residence, in accordance with EU Regulation 593/2008 (Rome I).
11. Modifications to the service
We reserve the right to modify, suspend, or discontinue any aspect of the DeepDNA service at any time, with or without notice. We will make reasonable efforts to notify users of significant changes.
Price changes will not affect analyses already purchased. Any new pricing will apply only to future purchases.
12. Changes to these terms
We may update these terms from time to time. When we do, we will:
- Update the "Last updated" date at the top of this page
- Notify registered users by email of material changes
- Post the revised terms on this page
Your continued use of DeepDNA after any changes constitutes acceptance of the revised terms. If you do not agree with the updated terms, you should stop using the service.
13. Severability
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
14. Entire agreement
These terms, together with our Privacy Policy, constitute the entire agreement between you and DeepDNA regarding your use of the service. They supersede any prior agreements or understandings, whether written or oral. For details on how your data is analysed, see our Methodology page.
15. Contact
For questions about these terms of service:
Email: [email protected]
Privacy enquiries: [email protected]
Website: https://deepdna.ai