Terms of Service | DeepDNA — European Genomic Intelligence

  The short version: DeepDNA provides AI-powered DNA analysis for educational and informational purposes. It is not medical advice. You must be 18 or older. You must only upload your own DNA data or data you have explicit consent to use. We charge a one-time fee of €29 per analysis. We do not retain your genetic data after processing.

1. Service description

DeepDNA is a European genomic intelligence platform that analyses existing DNA genotype files (from providers such as 23andMe, AncestryDNA, MyHeritage, and others) and generates a comprehensive report covering health risk assessments, pharmacogenomic profiles, nutrigenomic insights, and ancestry analysis.

The service is provided by DeepDNA, based in the European Union.

DeepDNA is offered as a one-time analysis service. The current price is €29 per analysis (inclusive of applicable taxes). This is a single payment with no recurring charges, no subscriptions, and no hidden fees.

2. Eligibility

To use DeepDNA, you must:

Be at least 18 years of age
Have the legal capacity to enter into a binding agreement
Provide accurate and truthful information when using the service

By using DeepDNA, you confirm that you meet these requirements. We do not knowingly provide services to individuals under the age of 18.

3. User responsibilities

When using DeepDNA, you agree to the following:

Own data only. You must only upload DNA genotype files that belong to you, or for which you have obtained explicit, informed consent from the data subject. Uploading another person's genetic data without their consent is a violation of these terms and may constitute a breach of applicable data protection law.
Lawful use. You will use the service only for lawful purposes and in accordance with these terms.
Accurate information. Any information you provide to DeepDNA (including your email address) must be accurate and current.
No misrepresentation. You will not present DeepDNA reports as medical diagnoses, clinical test results, or professional medical advice to any third party.
File integrity. You are responsible for ensuring that the DNA file you upload is a valid genotype file in a supported format. DeepDNA is not responsible for inaccurate results caused by corrupted, modified, or fabricated input files.

4. Data handling and privacy

Your privacy is fundamental to how we built DeepDNA. Our data handling practices are described in full in our Privacy Policy, which forms part of these terms.

Key principles:

We process your DNA file to generate your report, then delete it. We do not retain your genetic data.
We comply fully with the EU General Data Protection Regulation (GDPR), including the special protections for genetic data under Article 9.
We set zero cookies and use no third-party trackers.
We do not sell, share, or monetise your data in any way.

For any data-related enquiries or to exercise your GDPR rights, contact us at [email protected].

5. Payment and refunds

DeepDNA is a one-time purchase service priced at €29. Payment is collected before the analysis is processed.

Under EU consumer protection law (Directive 2011/83/EU), you have the right to withdraw from a distance contract within 14 days. However, by requesting that the analysis begin immediately upon payment, you acknowledge that the right of withdrawal may be lost once the digital content (your report) has been fully delivered, in accordance with Article 16(m) of the Directive.

If we are unable to process your file or generate a report due to a technical issue on our end, you will receive a full refund.

6. Disclaimers

  DeepDNA is NOT medical advice. Our reports are for educational and informational purposes only. They do not constitute medical diagnoses, clinical recommendations, or professional healthcare advice. Always consult a qualified healthcare professional before making any health decisions based on genetic information.

Specifically, you acknowledge and agree that:

DeepDNA reports are not a substitute for professional medical advice, diagnosis, or treatment.
Genetic risk scores represent statistical probabilities, not certainties. A higher risk does not mean you will develop a condition, and a lower risk does not guarantee you will not.
The science of genomics is evolving. Current understanding of genetic variants and their associations may change as new research is published.
DeepDNA does not claim that its analysis is complete or exhaustive. Genotype files contain a subset of your genetic information, not your full genome. Some variants relevant to your health may not be present in your file.
DeepDNA is not a medical device as defined under EU Regulation 2017/745 (MDR) and has not been certified as such.

7. Intellectual property

All content, design, software, algorithms, text, graphics, and other materials on the DeepDNA website and in DeepDNA reports are the intellectual property of DeepDNA or its licensors, protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, personal, non-transferable licence to:

Access and use the DeepDNA website for its intended purpose
Download, view, and print your personal DeepDNA report for your own private, non-commercial use
Share your report with healthcare professionals for the purpose of discussing your health

You may not:

Reproduce, distribute, or publicly display DeepDNA content or reports for commercial purposes
Reverse-engineer, decompile, or attempt to extract the source code or algorithms of the DeepDNA platform
Use automated tools (bots, scrapers, crawlers) to access or extract data from the DeepDNA website, except as permitted by our robots.txt file

8. Limitation of liability

To the maximum extent permitted by applicable law:

DeepDNA is provided "as is" and "as available", without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
DeepDNA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or health outcomes, arising from or related to your use of the service.
Our total aggregate liability for any claims arising from or related to these terms or your use of the service shall not exceed the amount you paid for the service (€29).

Nothing in these terms excludes or limits liability that cannot be lawfully excluded or limited under applicable EU or member state law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

9. Indemnification

You agree to indemnify and hold harmless DeepDNA, its team members, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

Your breach of these terms
Your misuse of the service
Your uploading of DNA data without proper consent
Any third-party claims related to your use of a DeepDNA report

10. Governing law and jurisdiction

These terms are governed by and construed in accordance with the laws of Spain, as a member state of the European Union.

Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Spain, without prejudice to any mandatory consumer protection provisions in your country of residence that may grant you the right to bring proceedings in your local courts.

If you are a consumer habitually resident in the EU, you also benefit from the protections of the mandatory provisions of the law of your country of residence, in accordance with EU Regulation 593/2008 (Rome I).

11. Modifications to the service

We reserve the right to modify, suspend, or discontinue any aspect of the DeepDNA service at any time, with or without notice. We will make reasonable efforts to notify users of significant changes.

Price changes will not affect analyses already purchased. Any new pricing will apply only to future purchases.

12. Changes to these terms

We may update these terms from time to time. When we do, we will:

Update the "Last updated" date at the top of this page
Notify registered users by email of material changes
Post the revised terms on this page

Your continued use of DeepDNA after any changes constitutes acceptance of the revised terms. If you do not agree with the updated terms, you should stop using the service.

13. Severability

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

14. Entire agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and DeepDNA regarding your use of the service. They supersede any prior agreements or understandings, whether written or oral. For details on how your data is analysed, see our Methodology page.

15. Contact

For questions about these terms of service:

Email: [email protected]
Privacy enquiries: [email protected]
Website: https://deepdna.ai